Privacy Policy
This policy describes the data Global eSIM ("the app", "we") collects, how we use it, and your choices. Global eSIM is operated by ZhiEra LLC, a company registered in Delaware, USA.
Data we collect
- Account — email address, password (hashed), display name and username, and an encryption public key if you use encrypted chat.
- Purchases — order metadata and payment-method type. Full card numbers are collected directly by Stripe; we never see or store them.
- Approximate location — our servers infer your country/city from your IP address to recommend local plans. The app does not use GPS or request location permission.
- Device & usage — push token, device name, app version, locale/theme, and in-app product-interaction analytics. No advertising SDKs, no cross-app tracking.
- Chat media — if you use the optional in-app chat, messages, photos and voice recordings are end-to-end encrypted on your device; our servers store only ciphertext. Camera, microphone and photo library are accessed only when you actively use them.
- eSIM data — activation code, ICCID, APN and real-time usage, from our upstream connectivity partner.
- Diagnostics — standard crash and performance reports.
What we do not collect
Precise/GPS location, your contacts, government ID, advertising identifiers, or browsing behavior on other apps and websites.
How we use it
To deliver and operate the eSIM service, process payments, send transactional email, recommend relevant plans, provide support, and detect fraud. We do not sell, rent or trade your data.
Sharing
We share the minimum necessary with Stripe (card payments), our upstream eSIM partner (provisioning), Twilio (optional virtual numbers), and Apple APNs (push notifications).
Your rights
You can access, correct, export or delete your data. Account deletion is available directly in the app (Account tab). Encrypted chat messages are erased when you delete your account. EU/UK and California privacy rights apply.
Security
TLS for all traffic, hashed passwords, end-to-end encrypted chat with device-held keys, and field-level encryption for sensitive server-side data.
Children
Global eSIM is not directed at children under 13 and we do not knowingly collect their data.
Contact
Questions: business@zhiera.com